How to Save Your Heart and Body in Child Welfare (1 of 5)

Last month I promised to address each of the five “secret” factors that take child protection workers out at the knees. You can go ahead and read that here. I call them “secret” reasons because they’re either not obvious to the public or because they represent beliefs that we covertly cling to.

Saving Your Body

Let’s talk about safety. Humans are pretty crappy at judging whether or not we’re safe. Maybe its fair to say that our internal danger-meters were calibrated in a different age. Yet just for fun, let’s test our safety knowledge. Which is more dangerous to a social worker:

  1. An angry, yelling dad enters your office demanding to see his baby son
  2. Driving to a meeting across town

Continue reading “How to Save Your Heart and Body in Child Welfare (1 of 5)”

Most Social Workers Will Not Survive Because of This

Wow, now that’s a stern title. Usually I don’t take myself that seriously. Really. I’m the guy who often risks making a joke during a tense child protection meeting with angry parents. Often a bad idea, I won’t lie. But when it works it’s golden and I look like a social work genius. I like to clown around when I can. Yet I have to tell you, when it comes to the topic of “surviving social work” I sober up. I get dead serious.
I hate the word “wellness” and I despise the term “self-care”. Why? Because to me they reek of upper-middle class privilege. My ears hear, “I think I’m going to switch yoga studios because I’m not sure my instructor gets me” or “My weekly hot stone massage was divine.”
Don’t get me wrong- I’m not against you getting your downward dog on, and I sure would love a hot stone massage (every week). No, what I am saying is that wellness behaviors often come across as privileged acts taken by those who are already well-ish. Those who have resources. Those who live a relatively charmed life already (aka: not our clients). I sense that a lot of you in your helping professions may think so too. Let’s face it: it’s flat-out hard to savor your Reiki appointment after helping a homeless guy find some underwear.
I am talking about survival. My concern is with staying alive emotionally and psychologically, which for helping professionals can be an insurmountable task. I mean, look at the numbers. In the field of child protection social work, 70% of frontline workers have had symptoms of PTSD and 15% are currently diagnosable with the condition. Yearly turnover in those trenches is between 30-90% depending on where you are. Can you imagine losing 9 out of 10 of your co-workers every year? One study estimated that the average new child welfare worker only survives for about 14 months in the field.
But these numbers are more than just unattached or meaningless figures. These numbers represent the lives of people. When you dig into the stories of helping professionals you see human beings who are getting taxed in ways they have never before experienced for long periods of time. Here’s what I have personally witnessed in social work over the past decade:

  • a parade of workers who have quietly entered my office in tears because they hated their lives
  • first-hand stories of professionals with degrees who are struggling with drug addictions, food addictions, sex addictions, and the like
  • professionals who have told me they would be better off if they got hit by a truck
  • hurting social workers who have been emotionally, psychologically, and even physically abused by their supervisors

Those are the extreme cases, for sure. But don’t get me wrong- there are many of them. What happens more typically is that people tell their peers at the office or their bosses that they have decided to go back to school for their master’s degree or that they are taking time off to have kids or they’ve decided that this specific position isn’t right for them. Behind closed doors, however, another story emerges: they are climbing the walls to get out. They have gone full-limbic. They are running from real danger because they realize they are not safe.
Ready for that hot stone massage yet? Let’s get back to the problem. “Self-care” and “wellness” just sound too fluffy. It sounds like they are meant for those who have not undergone that extreme level of professional stress. Those labels just aren’t adequate to describe what is needed to survive emotionally in many social service systems. To weather the onslaught.
We would never say to a construction worker, “Those steel toed boots and hardhat are a luxury.” We would never look sideways at a skydiving instructor as she conducts her second or even third check of her parachute. These processes aren’t sexy. They are simply a necessity to protect the worker; required tools that are needed to be safe on the job.
So if the risk of trauma and burnout is so high for helping professionals then why isn’t this a focus? Why aren’t universities teaching this? Why does my employer have nothing (or only minimal systems) in place to protect me? It’s a complicated answer, but I have three possible explanations:

1. There is a no talk rule, so the problem goes unaddressed

Remember how I suggested last week that people often feel inadequate but want to project an image of confidence and happiness to those around them? Unfortunately when professionals experience trauma they often feel at least partially responsible. They feel guilty. When asked by our coworkers how we’re doing the “correct” answer is “awesome!” or “great!” Why do we answer this way? Because of social pressure. If we don’t see the professionals around us say “I am suffering right now” then it’s probably not safe to choose that answer either (and you’re probably right to keep your mouth shut).
My wife and I experienced this when our first child came along. We were both a mess. We felt really lost. We also felt major guilt because we were supposed to be able to handle it. We were supposed to be enraptured by our new bundle. I felt powerless to help my tearful wife. Worst of all, the other mom’s seemed to be doing just fine (even though statistically 70% of all new moms have postpartum blues, and 10-20% have diagnosed postpartum depression). My guess is that this cycle of guilt and silence is self-perpetuating. No one is talking so no one talks. No one wants to be the first one to be open; to be vulnerable.
I contend that the same holds true in our offices. Even though we know better, none of us wants to be the loser who needs help. None of us wants to be the one who can’t cut it.

2. Trauma often looks like incompetence or a poor work attitude

The second reason there is commonly no intervention for protecting helping professionals from trauma and burnout is that we are still bound by an old-school or “mainstream” employment paradigm. This is a way of thinking that says that if someone is not meeting employment performance criteria it is due to a deficit in their character. It is seen as a moral failing that must be corrected via supervisory and disciplinary means.
But here is the rub: symptoms of trauma and burnout just happen to look much like what the system calls incompetence or poor attitude. Here is a list of symptoms that are commonly associated with burnout, and how they may be perceived:

  • Chronic fatigue. Your supervisor may read this as a lack of motivation to do your job.
  • Forgetfulness/lack of attention. Possibly perceived as not caring about your client.
  • Increased illness. How many sick days have you been taking lately?
  • Anxiety. Sometimes leads to avoiding certain people and tasks at work.
  • Outbursts of anger. Could be toward clients or other service providers.
  • Cynicism. Easily picked up by others in little jabs and comments.
  • Reduction in performance. These could lead to poor job reviews, etc.

These are all common symptoms of burnout. They are also the things management traditionally associates with “bad workers”. What ends up happening is that in response to these symptoms, management is often unsympathetic, which adds to the stress-load placed on the worker. Submitting to a performance review in a large boardroom table full of supervisors and HR personnel can be traumatizing in it’s own right.
Here is the absolute worst aspect of looking incompetent or cynical as a helping professional: you look this way to yourself. As I have said in previous posts, the worst effect that trauma and burnout have on us is that they make us believe (falsely) that we are losers based on seemingly tangible feedback (poor reviews, knowing we have avoided a client, etc.). We see ourselves failing and our self-concept drops from a 7 to a 4. I believe that many leave social services each year because (consciously or unconsciously) they are trying to recover their identity and their sense of self regard.

3. The powers that be cannot know or relate to what’s happening on the ground

I don’t blame the managers. I really don’t. Are they responsible? Yes they are. Should they know what’s happening to us front line workers on the ground? Yes, they should. I don’t want to make excuses for them, but let’s just think about their jobs a little. Maybe you have a program manager working at a high level in an agency. This guy is really the person who can help- he has both the authority and dollars to make changes. First of all, he may not even have a relevant (read: helping profession) degree. How is he supposed to know about clients and vicarious trauma and all of that stuff? He may have been hired for his MBA or HR degree or because he has a lot of experience managing people…in other industries.
Second, he may have never worked in the mucky and mired trenches with down-and-out people. Or maybe he did 20 years ago. When was I most empathetic toward new parents? When I was a new parent! I finally got it! But even now, even though my youngest is only 5 years old, I can feel my memories (and therefore empathy) fading away… It’s just as simple as that. The fact is that this unempathetic dynamic, combined with the desire by the professional not to look bad and a “no-talk” group culture means that our needs will more often than not go unaddressed.
It shouldn’t be this way, but when it comes to healing ourselves from burnout and trauma:
We must assume that we are on our own.
We cannot wait to be rescued. That’s not to say we shouldn’t reach out. Rather we must take actions to try to improve our own situations. We are the best people to assess and meet our own needs. That’s what this blog is all about. That’s what my course is all about. I have built my course to answer these questions:

  • Where do I start in order to begin the healing process?
  • What is the low hanging fruit? In other words, what are the few things I can do that pay the highest return with the lowest expended energy?
  • How are my beliefs holding me back and what beliefs will lead me to a place of calm, even when I am in the middle of the storm?
  • Most importantly, how do I recover my resilience so that I can live a meaningful and fulfilled life?

These questions are not questions of privilege. Every human is entitled to ask them and vigorously pursue the answers. There’s no guilt here because this is about your emotional safety, and safety is a right. Everyone has permission.
You have permission.

The Best Social Workers are a Mess, and That’s Just How it’s Meant to Be

I hope that you are having a great week.
As promised, I want to tell you about that light at the end of the tunnel I mentioned. The truth is that this light isn’t on the outside, it’s on the inside. When we find that light in ourselves, we become truly free- free from chronic anxiety and worry, free from the pressure of others’ expectations to perform, and free from the continued denial of our own joy.
Now stay with me…I know that last paragraph may seem a little new-agey. A little puffy. Sort of pie in the sky-ish. If you’re reading my blog you’re a little suspect- I get it. But frankly I don’t know how to put it much differently than that. However, let me expand it for you.
What I am about to describe is the one belief on which most helping professionals’ wellness rests. This is the best I have. When this single belief truly shifts, the whole game changes from an emotional health standpoint. I hope you’ll let me explain myself over the next few paragraphs.
I’m a big faker. I always have been. I always describe myself as a duck on a pond. Have you ever watched a duck? Outwardly they look very serene and calm, but underneath the surface of the water, their little webby feet are frantically thrashing around. What’s happening underwater is the truth of the matter, not the seemingly-peaceful exterior.
As a social worker I have been absolutely terrified in meetings, but have learned how to appear calm and collected. Those faker skills actually took me pretty far. What no one ever taught me, however, was that this chronic disconnect between our emotional state on the inside and what we communicate and do on the outside (along with some pretty serious misbeliefs, ongoing stressors, and general lack of self care) were literally killing me. They were burning up my vital and precious supply of life energy.
Where did this mess come from? What caused this chronic state of life-sapping anxiety and stress? That’s actually a very long and nuanced story- a story that I have shared parts of in some of my blog posts and that is woven into my online burnout and trauma recovery course. Yet in a nutshell I found I could boil this emotional agony down to a simple and sinister misbelief, and some faulty logic, presented in three parts:

  • I must perform perfectly to be worthy/loved/happy
  • I am inadequate to perform the way I need to, therefore:
  • I am not worth anything or deserve good things

That’s it. 90% of my job (and life) anxiety and depression is wrapped up in this faulty line of thinking. My guess is that many of the rest us who work in the helping professions are caught in a similar cognitive dynamic. Many of you already know that according to the tenets of cognitive-behavioral therapy, our irrational beliefs drive our negative moods. In order to fix those troubling emotions we must seek out their root cause and squash it. Let’s pick these off one by one:

  1. I must perform perfectly to be worthy/loved/happy

This belief is very basic to Western thought. It is a message that is overtly or covertly encapsulated in nearly every sport, every competition, most love stories, and in the ethos of most nation-states. It is a fundamental understanding that there are winners and losers, and by gosh, you had better be the winner. In addition to the idea of “perfection-as-winning” is the notion of “perfection-as-flawlessness”. We have this constantly modeled for us: in TV shows where no one ever stutters and in magazines where everyone is perfectly beautiful. We also see this on facebook. Most status updates are happy and shiny and depict joyful and fully realized people who are living their dreams.
As social creatures, we cannot help but compare ourselves to others. This is pretty natural. The trouble for us comes when we experience the greater pressures of being inducted into a large social service agency or when starting a high-demand career. Think about what it was like when you went from elementary school to high school. In one moment, you went from the top of the pile (meaning you were the oldest, largest, fastest, smartest, most powerful) to the bottom. Suddenly, everyone else seemed more capable.
You know the exact same thing happens with new workers too. Maybe they’ve just finished a four year degree. By our graduation year most of us had a good system for getting our assignments finished. We probably had a good sense of the “game” of school. Once you get the rules figured out, stress levels go way down. Having the rules is a form of control that makes our lives easier.
But then we get a job at a hospital or as a child protection worker or as a trauma counsellor. Maybe in some other demanding field that requires high performance. Suddenly the game changes. Now the rules are different and everyone around you knows the new game better than you. The pressure to measure up is tremendous. New workers put up with all kinds of abuse, unfairness, and just plain awfulness in the name of fitting in and being seen as a competent professional. In many cases these new workers are saddled with huge workloads by desperate agencies. They have the academics, but they still need time to grow into the job. Their expectations for mentoring (that were often met in school) are often not fulfilled.
Where new workers really take a hit is when they start seeing real clients. Some have never worked in a helping profession before. Think about this. The helping industries typically hire recent graduates into jobs with a heavy emotional demand, even if they have no experience. This is like asking someone to run a marathon even though they’ve only ever taken a few short jogs. They can’t know how well they will do- everything has been theoretical up until now. But now reality is here. In summary, If you are a newer worker but unwittingly maintain the belief that you must perform at an expert level to feel deserving, then you are in trouble! “Anxiety” will soon be your middle name.

  1. I am inadequate to perform the way I need to

In most helping fields the clients don’t change. Or maybe they change in a way or at a pace that is different than what we expect. The work of social work is often drudgery. The pressure from management is usually subtle but high nonetheless. After a few months slogging in the field, the gap between the demand of the job and the capacities of the professional quickly become apparent. We can start to experience a major shift in our self-concept and identity. We were optimistic going in because we were hopeful that we had what it takes, but now we have seen how we fall short, and it’s painful. One recent study (Gibson, 2014) suggested that many social workers would rather face high risk of physical assault rather than participate in a performance review!
Feeling inadequate doesn’t always mean feeling really bad about ourselves. Sometimes the idea that we are not performing well enough is an intolerable thought. Our taxed egos can’t handle it. Often we simply start to feel bad about our clients, about our colleagues, or about the world in general. Becoming disillusioned and jaded is very common for helping professionals. In child protection, some places experience a yearly turnover of 70%! In many of these helping offices, morale is very low.
This sense of professional incompetence is so common that Maslach has included it as a major component of burnout. But here is the rub….no one is good enough to do the job. No one. The thought that you can solve even a quarter of your client’s problems is a glaringly painful error. No, you’ve been tricked by years of TV shows with happy endings and dreams of “helping people”. I am not saying that you can’t make a dent in the lives of others. Rather, that fledgling professionals’ expectations are not yet calibrated with reality. Unfortunately, what results in the hearts of nascent workers is the idea that there is something lacking in them rather than in the system they’ve been plunged into.
In turn, what results from this misbelief- the idea that we are deeply inadequate- are feelings of grief, shame, and insecurity. Grief comes from the loss of the image we had of ourselves, about what we thought the work would be like, and about the nature of the world. Maybe we had this picture of ourselves standing in the gap and helping people or of forming strong emotional connections with clients as we help them with the difficulties of life. But then as we see our work for what it is we realize that those visions were just hopeful fantasies. When you add a strong sense of inadequacy to a perfectionistic or performance-based character, look out! This can become a hotbed for irrational fears and insecurities.

  1. I am not worth anything or deserve good things.

This is the result for many of us. If we must perform to have value, and our level of performance is inadequate, then the natural conclusion is that we must not be worth very much. Of course many others don’t even reach this stage- they either get out or are able to see this misbelief for what it is- a big, stinky lie.
You may be thinking, “Sean, that all sounds a little dramatic. I’m not sure that I think all of that stuff.” Fair enough, you may be right. I truly hope you don’t. Everyone is different. But let’s consider the emotions for a second. Why do helping professionals feel anxiety? Why do they feel grief and loss? Why do they feel disillusionment? Most feelings of anxiety come from some sort of threat, real or imagined. I contend that the biggest threat we face as helping professionals is actually a fear of being unable to handle difficult client situations. It may also be a fear of what clients will say to us, a fear of what our supervisor will think of us, or a fear that we will be shown to not have the solution to the problem in front of us. These fears all stem from one place- the greater threat that we might be revealed as incapable and therefore unworthy.
If anxiety is based in the fear that will be unable to perform, then depression is based in the (untrue) realization that we didn’t have what it takes to win. But as I said, it’s a rigged game- nobody wins.
Okay, let’s turn the corner. I don’t know about you, but I am starting to feel depressed just writing this (though I know that some of you guys live for this heavy stuff- that’s why you do what you do). So what is the solution? Where is that light I promised? The light is actually the result of a standoff. It is the product of standing your ground, pushing back, and fighting the lies with the truth.
Remember how CBT works? We are supposed to confront our misbeliefs with a rational belief. That doesn’t mean we fill our heads with puffed-up positivity and false flattery- no, we cannot combat self-told lies with equally untrue self-platitudes. Our minds are too smart to put up with self-beliefs that aren’t true- whether nice or nasty. So let me offer you the belief that I think leads us to the light. Ready?
“I am a mess, but I am enough”
This belief has two parts. Let’s consider them one at a time. “I am a mess” is not meant to be negative or pathologizing, but it is instead meant to suggest a sense of humility or groundedness when referring to one’s own capacities.
One fellow social worker took issue with the term “mess”, saying that it sounds too self-condemning. But really the word is meant to be a bold affront to the facebook-fueled “I have it all together” nonsense that we often feel compelled to post. The statement “I am a mess” simply means that we are human beings and therefore we have rough edges. We are forgetful. We don’t always make sense and we’re not always logical. We have feelings. We get mad at clients. We can be judgy. We can be selfish. We are works-in-progress and will always make mistakes. And that’s ok. No really, it is. You are allowed to be who you are. You don’t have to live up to your facebook posts to be worthy of acceptance.
The “messy statement” also means that it is a crazy idea that we could somehow be equipped in advance to work in social services. We’ve brought a knife to a gunfight. We have stepped into a raging inferno with a water pistol. How could this somehow reflect on us? We hold this little light inside of us, not a laser beam. That light can do a lot of good, no doubt. But our lamp only lights the way for ourselves and maybe if we’re lucky, a few others close by.
The magic is that when we adopt this humble stance, we find a kind of freedom. This freedom comes from letting go of the claims of “expert” and renouncing an “all knowing” attitude. Think about what it means to possess something. I used to give money freely to the poor when I had nothing. I could sit with $4 in my bank account and feel totally secure. But now that I am relatively flush, I think about my money in a much more guarded way. I fear losing it to bad investments. I fear that I won’t make enough. I used to rent and didn’t care much about the apartment I lived in. I knew I was just borrowing it. Then I bought a house and everything changed. Owning a house came with some prestige, but the cost was that I am ultimately responsible for each bill and every leak, and I therefore fear that something will happen when I am away. The things we own own us back.
The same holds true when acquiring professional stature or a reputation. If you are known for being a fit, sporty person, the pressure is on to stay fit and to win at all the sports you play. When we become social workers or counsellors and are given positions of esteem or great responsibility, we can find ourselves equally subservient to the demands of the maintenance of those positions. In other words, we must perform each time, perhaps not primarily for the good of our client, but in order to satisfy the persona that we seek to uphold.
And that’s exhausting. It’s hard to keep adding fuel to a light that isn’t supposed to burn so brightly for so long. I remember when I was deep in the child protection trenches and I started longing to drive a produce truck again, like I had decades prior. I wanted to live a simple existence again. What I didn’t realize was that my ego was blocking that simple existence, not my station in life.
The best helpers tend to take a “not knowing” stance. This is a place of humility that invites people in. I remember a time once when I rambled on to someone about some fancy social theory. I wanted to impress him with my vast knowledge and show him that I was a competent academic. Later on, I learned that he had literally written the book on the stuff I was spouting off about. But he never said a word. He never corrected me. He never showed me up, though he could have. He could have out-shone me in that moment. But he just listened. Afterward when I learned the truth, I was deeply moved by his self control and his graciousness. During our interaction he stood free in his “non-expert” stance, yet I was enslaved by a need to come across a certain way.
So I say: accept the mess. Don’t take yourself too seriously. When the storms come, your humility will protect you. And if it doesn’t, then your humility will allow you to recover much more quickly because your ego cannot be dealt a fatal blow. When you keep your feet on the ground, metaphorically speaking, you can never fall too far. Remember: “I am a mess, but I am enough.”
Let’s look at the second part of that light-giving statement: “…but I am enough”
The fact is that you ARE enough. Not only are you enough, but you are so very and deeply precious to us. Your life matters profoundly. Your value comes from just having shown up. You have what it takes to make a difference- maybe not in the same way your co-worker does but in a way that is unique to you. You have been blessed with the gifts and talents needed for you to get by. We don’t want what you know. We don’t want what you can do for us or how you can perform. We just want you, as you are. You are the gift.
Now I can am able to say these things because I can see the good in you. As a third party observer it’s obvious to me. I could go all day! But, alas, that’s not enough. You see, YOU need to see the good in you. You must believe and embrace the truth that you have value even when you feel like a failure. You have worth even when you suspect (or are quite confident) that your efforts just aren’t enough to bring about the changes you desire (in yourself or in your client).
I have watched so many new social workers crash and burn because they couldn’t get their heads around one or both parts of the statement, “I am a mess, but I am enough.” Sometimes new professionals come in with something to prove. Sometimes they just have really high expectations about how much they will be able to achieve with clients. Other times, new workers start well, but soon succumb to extreme agency pressures or begin to recognize the gravity of their role and begin to take on burdens that aren’t theirs to carry.
My hope for you is that as you walk through your vocational life, you will be reminded that superheroes are a myth. There is no superman. No one is bulletproof or can leap tall buildings with a single bound. Our outward capacity is minimal- we are, after all, mere mortals. However in spite of our weakness, we can be light-keepers. You can humbly offer the little light that is inside of you.

You are enough.

Zen And The Art of Paperwork (Drop the Myth of ‘Work-Life’ Balance and Save Your Sanity- Part 4)

When I was the tender age of 18 I traveled up north to try my hand at tree planting. Let me paint a picture for you- it is grueling, sweaty work. The job basically consists of slogging a large bag of baby trees up and down a mountainside, stumbling around to find suitable “micro-sites” on which to plant each sapling, digging a little hole and and planting them one by one. We would work from 6am until about 5pm, have dinner and then go straight back to our tents to recoup before the next day’s grind. I remember working 13 hours the first day and planting less than 100 trees. At $0.12/tree, minus $25 per day camp fees, that meant that after an impossibly hard day I earned about negative $13 dollars!
While toiling along, I noticed another guy who looked sort of like a Buddhist tree-planting monk. I would watch him float up and down the mountainside planting trees. He never seemed to sweat. He was always in a good mood. His work looked…..well, not like work. Even though he seemed to be expending almost no calories, he commonly planted 2000+ trees per day! I remember staring quizzically at his serene countenance one day, pondering his magical secret.
I eventually asked him to reveal his secret, to which he replied, “I have practiced these skills for so long that I don’t even think about the work anymore. My body moves along, and my mind is mostly somewhere else.” Since then, I have marveled in a similar fashion when watching veteran social workers and counselors serenely go about their days, apparently unbothered by the demands of their work.
Now, after obsessively interviewing these long-surviving front line workers, I have gleaned many insights which I plan to share with you in the coming months. These veteran helping professionals consciously or unconsciously do many specific things that not only keep them in the game, but keep them relatively at peace as well. But for today, I want to share about one little-talked-about attribute shared by most highly successful helping pros: they have developed and use systems for managing their work-lives.
They do not rely on their minds to do the heavy lifting their job requires. Here four basic tools effective professionals use:

  1. A day planner
  2. A to-do list
  3. A daily, weekly, and monthly routine
  4. A personal filing cabinet

Let’s quickly go through these one by one. If you have no tolerance this morning for technical “shop talk” you can just skim them. But fair warning- I’m going to geek out a bit on these.
1. The day planner
I know that this should seem obvious, but you would be surprised how many social workers don’t use their planners to their full potential. If, like me, you are required to report what you do- the phone calls you make, whether the client showed up or not, etc- then the day planner is not just about remembering future events, but keeping a running log as well. For example, I am required to electronically log every call I make to a client, every text, every meeting. At the end of the month, those stats are passed up the chain to the program funder to ensure my agency is meeting it’s deliverables. When I first started out, I would get to the end of the month and then have to piece together who called me. It meant going into my phone’s call display, looking in client folders for notes, going into my work cell phone for texts. It was a nightmare!
Now my day planner never leaves my side. Every time, I get a text from a client I write a shorthand note about it corresponding to the line for whatever this moment’s date and time is. This practice drove me nuts in the past because I perceived it as tedious, but now I see the light. Now it is pure zen. I am just the tree planter floating along. When month’s end comes, it’s all there. No crazy searching.
I also write case notes in my planner (I have a big 8 X11 one with one day per page). The notes go right beside the scheduled appointment entry. This forces me to be economical with my words and get to the point.
2. The to-do list
I keep two lists, actually: one for the realm of work tasks, and one for home tasks. Do you know where I store those lists? In my day planner! The home list is there because throughout the day, items from my home-life just come up, and the list allows me to put the item out of my head until the end of the day. My practice is also to order work tasks from hardest to easiest, and tackle the hardest one first. These tend to be fairly short lists because of the next system. I learned that my Buddhist tree-planting friend had a similar structure. For example, he always kept every tool he used in the exact same place. He always did every step in the exact same order. This made the process mindless for him. A to-do list similarly frees your mind for other things, while ensuring meet your professional obligations.
3. The daily, weekly, and monthly routine
Routines are prescribed and deliberate actions that effectively remove the need for willpower. Routines are a procrastination killer. Conversely, a lack of routine feeds procrastination. Have you ever kept putting off that report until the deadline and then stayed late to get it done the night before? Not only is that extremely stressful, but it causes ongoing anxiety the entire time you’re avoiding the job. I have learned (though I’m not perfect at it) to schedule my common work tasks and then stick to that schedule. For instance, we have just seen how my custom is to enter every step I make into my day timer as I go along. My habit for writing my notes is that I write them in my car after each client session. I enter my mileage and expense receipts at the end of every day without fail.
I also answer almost every email the moment I read it if I can. You should only have to deal with an item ONCE. Not multiple times. I batch enter my notes onto the electronic case management system once per week. I typically do this on Thursday mornings. By performing these tasks on a schedule, I reduce the randomness of my job thereby reducing my stress levels. That way, when things go sideways (as is normal in the world of child protection) I can respond from a place of strength rather than a scattered place.
4. The personal filing system.
This may be the biggest time saver I have. Unfortunately, my world is still one filled with all manner of paper-based reports, notes, and records. I just don’t have the mental energy to handle large, unmanageable piles. So I have developed a two-drawer filing system comprised of just a few crucial folders. The bottom drawer contains all of my case files. Not the agency case files, mind you- just a single, thin file folder for each client containing their referral document, my latest report, and only the most crucial documents.
In the upper drawer I have only a few folders: one containing many copies of all of my intake docs, one with copies of commonly used referral forms, and one that contains the various flyers and print outs for social service resources that come across my desk from time to time. Aside from that, I have a small “inbox tray” on my desk that I empty every day. From the tray, those documents either go to recycling or into a file folder. Again, my goal is to only touch it once. Finally, I should note that I also have a similar filing system on my computer.
Okay, wake up! 
I’ll forgive you if your soul escaped your body for the last eight paragraphs! The nitty gritty can get dry, but that’s kind of the point, isn’t it? I resisted the dry for years and the result was emotional chaos and suffering. I felt alot of unnecessary pain as a tree planter until I learned to be radically efficient with my trade. The same holds true for me as a helping professional. My hope is that you figure out and use some of these systems a good deal sooner than I did.
Here’s my main point:
Your work, especially the tedious parts, need to become automated through systems.
Think about the things you do every day that require no willpower and cause no stress, and yet are objectively boring or tedious. Is brushing your teeth fun? No. Is it hard, though? Not at all. In fact, you don’t have to even think about it. You go upstairs to prepare for bed and pick up your toothbrush- that’s it.
You see, boring is a strong emotion. It is actually a form of anxiety that emerges when we less-than-consciously say to ourselves “My life is passing me by. I’m missing out on something better right now.” Similarly, feelings of tedium arise when we get frustrated with the complex requirements of something that offers very little immediate return in exchange for our efforts. Yet they have to be done (teeth and paperwork). Now when we were little kids, brushing our teeth was hard.
If you don’t remember, look at your kids- they do a pretty bad job when they’re first learning! Sometimes they even lie and tell us they’ve done it when they haven’t. Why? It’s tedious! When you’re little it takes alot of mental energy to carefully brush each tooth in a certain way. Eventually- I mean after years of practice- we come to peace with the fact that we must brush every day. Our muscles learn to be very efficient and we can do the deed without much thought and it stops being stressful. In fact, we start to even feel good when we clean our pearly whites- we like how it feels, tastes, and we are satisfied with the knowledge that our dental hygienist won’t lecture us.
This is all I mean when I speak of systems. They don’t even have to look the way I laid them out above. Once we have accepted their necessity, have practiced them (maybe for a few years or more), and they have become almost unconscious for us, they lose their malicious effect on our souls. If we persist we will find our paperwork zen.
What systems have you developed over the years that serve you? Let us know in the comments section below.

Why “Follow Your Bliss” Is a Dirty Rotten Lie (Drop the Myth of Work-Life Balance And Save Your Sanity- Part 3)

I need to level with you. You might not like this post because I plan on bursting a great big bubble today. But hang on, because if you dread getting up to go to work in the morning this could be the “one thing” that changes everything for you.
I have a long history of “following my heart” and then paying the consequences later. For this reason, I believe it has taken me longer than most to develop the internal fortitude necessary to live a productive and fulfilled life. Over the years, I have definitely consumed the “follow your passion” Kool-Aid. Here’s an example. When I first started college in the mid-1990’s I dropped out of three schools in a row. I had a 1.5 GPA. How does one acquire a magnificent GPA of 1.5, you ask? It’s simple. Register for five courses. Attend said courses for about three weeks. Decide that those courses are “not my passion”  or “not what I want to do with the rest of my life” and stop going to class. Instead of digging in to get through the semester or simply withdrawing early with relatively little consequence, remain registered, earning five F’s. Then do it again… Then do it once more.
This is not a recipe for success, my friends.
It wasn’t until I became a parent a decade later that something in my mindset profoundly shifted. Suddenly, ready or not, I was categorically forced from “child” to “parent”. Everything wasn’t about me anymore. Now I was RESPONSIBLE, and the fruit of my labor was centered on other people. It seems that simply the mere recognition of that fact changed everything. I decided to go back to school and I haven’t received anything but an “A” since. Getting an education was no longer a matter of “following my bliss” but a very practical solution designed to support my fledgling family.
It’s said that at breakfast the chicken is involved, but the pig is totally committed.
There is something magical that happens when we take ownership of our responsibilities; when we decide that the buck stops with us and we know that we are squarely responsible for the outcomes. We must act, not to indulge our own fickle interests or build castles in the air, but instead to meet a commitment. That fact fuels us and motivates us to complete the tasks required of us, no matter how dreary or difficult. The secret sauce is a shift from self-focused thinking to a mindset that involves living up to our responsibilities.
So what does this have to do with work-life balance?
I would wager that many of us are dissatisfied with our jobs. If you feel this way, then statistically you are in the company of about 85% of North Americans who also wish they were elsewhere. Those of us in the helping professions are no different. Here is the problem though- that painful dissatisfaction leads to poor work performance, task avoidance, and a lack of ownership when it comes to our present position. In turn, weak performance makes us feel incompetent, guilty, and stuck. On top of that, our workplace disdain can lead to a great deal of last-minute insanity as we struggle to meet deadlines. Vocational malaise sometimes causes us to take on many other life-projects in an attempt to cover the pain of unfulfilled passion. We might also self-medicate with a host of habits and addictions. The ironic result is a messed up and stressful life.
So what’s the solution? How do we change this kind of insane and mucky state?
It all boils down to a single decision. Just one little shift can change everything. Are you ready?
Park your passion and pursue performance.
Wow, that was a cheesy line. But the concept is sound. Stop thinking about your job as a vehicle for fulfillment, because it’s not. I’m sorry, it just can’t be. In fact, no job is- that’s just a fantasy in our heads. Think about every relationship you’ve ever placed your hopes in. If I just find “the one” right person for me I will be fulfilled. We know that’s simply not true. What about other goals? If I just lose 35 pounds. If I just had my own home. If I just finished my degree or went travelling or bought those shoes or had a million dollars or….whatever. Lies. In the happiness game, externals count for very little. Fulfillment is strictly an inside job and it must be internally cultivated.
Let’s take a peek at the second half of my dorky line: pursue performance. What if instead of thinking about our job as place to make our dreams come true, we thought of it as a training ground for increasing our professional powers and capacities? What if we decided, regardless of the position we hold, “I am going to develop myself into the best __________ that I can be.” In my heart of hearts, I get the most upset and depressed not when bad stuff happens to me, but when I realize that I am doing a mediocre or even crappy job. When I know that I am not living up to my potential I get really bummed out. On the flip side, few things in life stoke my fire more than developing my competence and simply getting better. The bliss just follows.
I know that many of you suspect that you don’t really fall into this category. You are already focused on hard work and have been juggling many responsibilities for years. For you, work performance has never been an issue. Nonetheless, you may have felt that in spite of your efforts you continue to suffer from an existential malaise or feel trapped in your job. If this is your situation I would ask, “If I am truly stuck here for now, would my heart be better served by surrendering to that fact?” In other words, radical acceptance of your situation could be the most effective way of reducing your sense of suffering. But back to us dreamers caught in our existential angst….
Erich Fromm said that people learn to love the things that life demands of them (even the really hard things). In other words, when you persist with the hated requirements of your life, your brain will grow to tolerate those things over time, and eventually begin to appreciate those things. This is partly a matter of accepting the hard work of growth. Of doing the work. Overcoming is so much more powerful than avoiding, from a mental health perspective.
Think about the things that you are most proud of. Were they not all borne out of hardship or struggle? Think about the things you’ve gotten good at- did they not all at some point require you to dig down and do the work? Even little things. What about arriving home to a messy house after Christmas? The easy choice is to decide to take the kids to the mall for dinner so you don’t have to look at your war-torn kitchen. But does that result in an improved internal state? Hardly. You know that rolling up your sleeves and cleaning that place from top to bottom is the only thing that will truly make you feel better. We feel better because our brains are smart. They know when we are cheating and when we are overcoming. The same holds true for the assessments that need to be completed to work. Nothing is better for our emotional state at the end of the day that simply getting the work done. This is an entirely internal process.
My messy school troubles happened because I believed a lie. I was told that if I just “pursued my dreams” and “followed my bliss” that my motivation would follow. School would be virtually effortless because I would be living my passion. And yet as I reflect, this just isn’t true. Most of what I am proud of about myself happened because I chose to take ownership and do the hard work- even when it was tough and especially when it didn’t involve indulging my own dreams. It’s paradoxical, I know. When I find myself hating life and feeling overwhelmed, it is almost always because on some level I have demanded that my job or school (or family or friends) fulfill my needs in a way they weren’t designed to.
Feeling proud of yourself because you truly stood in the gap and overcame? Now that’s bliss.